739 Gympie Rd, Chermside     Ph: (07) 33595155
Email: chermside@embroidme.com.au

FAQs

  • 1Does EmbroidMe have a minimum quantity I have to order?

    We are more than happy to assist you with all orders, large and small. Where possible we have no minimums however some services and most promotional products do have minimum quantities. Give us a call to discuss your needs today...(07) 3359 5155.

  • 2Do I have to buy a product from EmbroidMe in order to have it customised?

    In short no, you can bring in your own garment. We do however have a huge range of products to choose from and can save you time, money and hassle by providing all your branding solutions under the one roof. This way, we can guarantee the highest quality material has been used to ensure your 100% satisfaction. 

    Another thing to bear in mind (especially when uniforms are involved), is that retailers change their lines all the time. To ensure you can re-order more identical uniforms for spares or for that new staff member, it’s always best to get them from EmbroidMe. We also offer substantial discounted embroidery rates when you purchase your items from us so make sure you call us for a quote first.

  • 3What types of artwork do you normally require?

    If you have a company logo it’s best you can supply this in a vectorised format. This allows us to resize it without losing any quality. EPS or PDF files are ideal, however high res JPGs can sometimes be used. If you’re unsure, email it in and we’ll let you know.

  • 4What is the Standard Production time?

    Normal production time for most products is 10-14 working days. However certain products will often be ready earlier.

    Promotional Products sometimes require a certain lead time. Contact us today and we'll do our best to meet your deadlines.

  • 5What forms of payment do you accept?

    We accept cash, credit card, EFTPOS, cheque and bank transfers. All orders are COD unless other arrangements are made and we require a 50% deposit to commence your order.

  • 6Can I order products from EmbroidMe online?

    Absolutely. We can establish your own private access to an Online Company Store, where you (and authorised staff) can login and order for a pre-agreed set of garments, decorations, prices and logos. Contact us about establishing your own secure Online Company Store.